Spa Excellence Standards

The International Standards of Spa Excellence SM2007 describe the common elements of successful Spas in an organized framework that every spa should follow. While The Standards describe what successful Spas do in the four key areas of Spa Management, Spa Guest Experiences, Spa Operations Support and Spa Improvement, they are not prescriptive. They do not describe exactly how the Spa must operate nor do they seek to make all Spas alike. Following The Standards results in a well-managed, disciplined Spa which results in a quality Guest experience. Spas that share these principles of effective management promote confidence and enhance the public image of the spa industry. Spas that subscribe to the management principles outlined in The International Standards of SpaExcellenceSM and value objective evaluation and feedback can enter into SpaQuality LLC's comprehensive SpaExcellenceSM education, assessment and certification process. This process ultimately enables Guests to identify reliable, trustworthy Spas that meet high standards.

The 2007 Standards were reviewed by spa professionals worldwide representing destination spas, hotel and resort spas, day spas, medical spas, spa consultants, spa assessors, spa publications, spa authors, spa practitioners and spa insurance companies. The final result

Here are a few comments by the reviewers:

• "This is a very useful document and one I wish I had in my hands 20 years ago when we started our spa. It would have spared us a lot of painful lessons and allowed us to reach the level of quality we aspire to much more quickly."
• "You have thought of everything, including a graduated program for spas to achieve an ever higher level of quality. Overall, I wish you the best of success with this certification program -- you're filling a much-needed niche in the market!"
• "I am incredibly impressed by The Standards. They are very well thought out and incredibly detailed."
• "Improving our standards and quality of service is paramount! I'm pleased to see this plan!"
• "I found the sections engaging, detailed and precise in its information on performance standards."
• "It is great to watch this significant project unfold – I wish you great success with everything."
• "I've reviewed the info several times and find it to be very thorough. I must say - these documents are impressive."