Front Desk Operations and Customer Service – Do something good for your Heart

Your Front Desk staff has the power to grow your business and they hold the key to your overall reputation, yet they are often the least trained and most ignored team members. Give them the knowledge and the recognition they deserve by providing them with the tools to help you increase your revenue. The Front Desk is the heart of your operations; this seminar will ensure your business will have a healthy heart.

In two days packed with knowledge and an entertaining learning environment, while role-playing using theater techniques, your staff will learn the secrets of the following topics.

Topics:

Telephone verbiage techniques
Building client loyalty through excellence in service
Selling, up-selling and booking techniques
Customer Service concepts and how to apply them
Role Play with “real” life Spa/Salon scenarios
How to use your Software to grow the business

Speakers: Zahira J Coll & Skip Williams

Price: $ 850 (US)*

Dates: ~~Mar 17&18, 2008~~ Sorry this date is sold out, please call the office for a waiting list if you are interested.

Includes: Workbook with practice scenarios, personality self-assessment, Certificate of Completion

*Multiple attendees from same company @ $700 each. Seminar available on site at a group rate, please call 702-436-0371 for pricing and details.
Price does not include lodging or traveling expenses. Upon receipt of the Registration Form, it will be our pleasure to send you a list of lodging options near our Institute (which is located near the famous Las Vegas Strip and McCarran International Airport).